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Robust new offerings of award-winning Lighthouse software give enterprises full visibility and...
Bi-directional ServiceNow integration provides unique visibility across business and IT landscapes.
Seven-year ICT services contract spans 23 countries and 10,000 staff.
The MACH Alliance unveils the 'Agent Ecosystem,' aiming for seamless connectivity in enterprise AI...
Servicely.ai will improve self-service resolution by up to 75% and reduce Service Agent call handle...
Virtual Instrument has completed its acquisition of SaaS-based cloud cost, optimisation and...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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