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BMC to acquire Compuware

Combination brings mainframe to the mainstream as part of a modern IT infrastructure with a...

Calls for reskilling and upskilling as technology roles evolve

Leading technology and workforce development companies release comprehensive report, analyzing...

The ITAM Forum launches ISO/IEC 19770-1 certification scheme

Softline Group Northern Europe and HDI Group become the first two organizations certified.

End-to-end ITSM and ITOM platform powered by AI/ML

Unified platform for ITSM and ITOM to discover, monitor, service, remediate, and optimize IT...

Contact centres require human touch to function in a hybrid world

Contact centre leaders report empathy leads the way, hybrid models will be the future, and...

Reinventing hybrid infrastructure management

Virtual Instruments has introduced the latest version of VirtualWisdom, sais to be the industry’s...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service