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2019 set to be the year of adaptive workspace management.
New research reveals UK IT professionals are ahead in future-proofing for AI, despite challenges...
AI adoption faces trust and data challenges despite rising investments, with only a quarter of...
CIMPOR, in collaboration with Vodafone Portugal and Ericsson, has completed a deployment of private...
Akamai Technologies partners with Visa to strengthen identity and fraud controls in AI-driven...
Freshworks’ annual IT Service Management Benchmark Report reveals how automation, virtual agents,...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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