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ENA V18 delivers high-impact network management to IT groups, powered by Google Maps-based...
The Value Stream Management Consortium has announced the full findings of its inaugural research...
39% of employees who use business applications daily spend up to 30 minutes a day looking for...
Freshworks’ annual IT Service Management Benchmark Report reveals how automation, virtual agents,...
Latest funding round led by Top Tier Ventures with strategic investment from Western Digital...
Freshworks’ Freshservice ITSM software drives agility and cost savings for ITV’s support team...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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