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Micro Focus launches new framework for best practice approach to modernisation projects

Modernisation Maturity Model based on three decades of experience across thousands of successful...

Research finds IT support positively transformed by pandemic

Satisfaction with IT service desks improved in 65% of businesses following COVID-19 lockdowns;...

OVHcloud bolsters German presence with new Berlin 3-AZ region

OVHcloud expands its footprint in Germany, launching its third European 3-AZ cloud region in...

Opengear further simplifies IT management complexity

Opengear has introduced two new advanced offerings. These innovative solutions will simplify...

ServiceNow’s latest platform release adds to thousands of AI agents

Yokohama platform release includes teams of preconfigured AI agents now available for faster...

Sun Chemical selects OpenText to improve customer service and experience with machine learning

OpenText Business Centre for SAP® digitises sales order processes to increase operational...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service