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The 2026 App Innovation Report examines application modernisation and its impact on AI adoption and...
Virtual Instrument has completed its acquisition of SaaS-based cloud cost, optimisation and...
SailPoint introduces a novel AI governance solution to monitor and control unauthorised AI tool...
Capita is expanding its partnership with Multiverse to train 250 additional employees in AI skills,...
Correlated app, infrastructure and Internet performance visibility speeds problem isolation and...
Software leader for IT service providers also announced new partnerships, product integrations and...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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