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More than half of IT pros are not using machine learning in their environment.
Network disruptions cost UK businesses millions, prompting renewed focus on connectivity and...
Joint research by SDI and Freshworks reveals that only 38% of service desk teams provide businesses...
Looks to increase company’s Indian employee base by at least 25 percent this year further...
Acquisition enables Unisys to offer advanced capabilities for addressing the rapidly-growing...
TietoEVRY and Kesko have signed an agreement to support the implementation of Kesko’s strategy...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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