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The impact of Agentic AI on the future of customer service

New insights examine how agentic AI is being adopted in customer service and its impact on...

ServiceNow and OpenAI expand enterprise AI collaboration

ServiceNow has expanded its collaboration with OpenAI to integrate advanced AI capabilities into...

Litera introduces legal tech enhancements with foundation platform update

Litera unveils cutting-edge updates to its Foundation Platform, integrating AI-powered tools into...

Mary Coombs Supercomputer: A leap forward in UK's digital innovation

The STFC's Hartree Centre unveils the Mary Coombs supercomputer, enhancing AI capabilities and...

Elastic releases agent builder for context-driven AI development

Elastic launches a solution to simplify AI agent development with context-driven capabilities,...

Lumen advances AI network upgrade with Blue Planet

Lumen Technologies is integrating Blue Planet’s AI agents into its network operations to support...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service