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Emerson elevates Guardian Digital Platform with enhanced AI abilities

Emerson Electric has updated its Guardian Digital Platform with additional AI capabilities and...

Research shows surge in IT support requests will prompt service desk investment

Research conducted by YouGov on behalf of Cantium Business Solutions, a specialist provider of IT,...

Cloud integration and DevOps capabilities

At the centre of applications, data, and infrastructure, Control-M orchestrates modern application...

Majority of CIOs want to replace current technology

Research commissioned by Lenovo reveals CIOs are more involved than ever before in areas outside...

Three in four consumers ready to walk away if customer service is poor

Survey highlights scale of frustrations with the pandemic customer experience.

Bridging the learning divide: unlocking AI's true potential

AI's economic promise requires pairing tech investments with skills development, says Pearson's new...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service